These terms apply to wholesale and OEM/ODM orders placed with CocoonLume. The quotation issued for your order forms part of this agreement.
Ordering and shipping are not open yet, so no returns or claims are being processed at this stage. The policy below describes how claims will be handled once ordering opens.
1. Quotations and orders
Quotations are valid for 30 days unless stated otherwise and are subject to final stock and specification confirmation. An order is accepted when we confirm the deposit and the approved sample in writing.
2. Specification and samples
Mass production follows the approved pre-production sample and the written specification. Buyers are responsible for approving the sample, the artwork and the packaging within the agreed time.
3. Prices and payment
Prices are quoted per order and depend on quantity, specification, packaging and shipping terms. Unless otherwise agreed, payment is 30% deposit with the order and the balance before shipment.
4. Production and delivery
Lead times run from sample approval and receipt of deposit. Transit times are estimates provided by the carrier and are not guaranteed. Delays caused by force majeure, customs or carrier disruption do not constitute a breach of this agreement.
5. Inspection and claims
Claims must be raised within 30 days of receiving the goods with documented evidence. Settlements follow our Returns & Quality Claims policy.
6. Intellectual property
Buyer-supplied logos and artwork remain the buyer's property and are used only to fulfil the order. Product designs developed by us remain our property unless the tooling has been transferred and paid for in full.
7. Compliance
We supply available test reports and certifications for the products ordered. Buyers are responsible for confirming that the product and its labelling meet the regulations of their destination market.
8. Governing law
These terms are governed by the laws applicable at our place of business. Disputes are settled by negotiation in the first instance.